Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Graination Inc. website, its services, and any products offered. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

Privacy Policy

This Privacy Policy outlines how Graination Inc. (“Graination,” “we,” “our,” or “us”) collects, uses, and protects the personal information you provide while using our website. We are committed to ensuring the privacy and security of your data.

We collect various types of information from you, including:

Personal Information: When you make a purchase, register for an account, or contact us, you may provide personal information such as your name, email address, phone number, and mailing address.

Payment Information: When you make a purchase, our payment processors collect your payment information, including credit card details. We do not store this information, and it is processed securely through trusted payment gateways.

Order History: We maintain records of your past orders, including the products and services you’ve purchased.

Usage Data: We collect data related to your use of our website, such as your browsing history, IP address, browser type, and operating system. This information helps us understand how you interact with our site and improve our services.

Prices: Prices for our products and services are listed on our website and are subject to change without prior notice. The price displayed at the time of purchase is the final price.

Payment: We accept payment through secure online payment methods, including credit cards and other payment options. By providing your payment information, you confirm that you are authorized to use the payment method selected.

Order Confirmation: After placing an order, you will receive an email confirmation that we have received your order. This email serves as an acknowledgment of your order and does not guarantee the availability of the products or services.        

Order Fulfillment: We will make reasonable efforts to fulfill your order within the specified timeframe. However, we do not guarantee the availability of products or services and reserve the right to cancel or refund orders due to unavailability or other reasons.

Delivery Address: You are responsible for providing a correct and complete shipping address when making a purchase. We are not responsible for lost or misdelivered items due to incorrect information.

Delivery Times: Delivery times vary depending on your location and the shipping method chosen. We provide estimated delivery times, but these estimates are not guarantees.


This Purchase Policy explains the terms and conditions of purchasing products and services from Graination Inc. (“Graination,” “we,” “our,” or “us”) through our website. By making a purchase, you agree to the following terms:

Refund Policy: We strive to provide high-quality products and services. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss the issue.          

Refundable Items: All items that have been opened or used are non-refundable. All film products, including but not limited to film rolls, chemicals, and accessories, are considered non-refundable. Once a film product is purchased, we do not offer refunds, returns, or exchanges. Please carefully review your order before completing the purchase.

Refunds for Blank Rolls: For blank rolls, we credit the scan cost back to your account email. This credit can be applied to a future order. We aim to provide flexibility and value to our customers.

Returns & Refunds

This Purchase Policy explains the terms and conditions of purchasing products and services from Graination Inc. (“Graination,” “we,” “our,” or “us”) through our website. By making a purchase, you agree to the following terms:

Copyright: All content, including but not limited to text, images, graphics, logos, audio, video, and software on the Graination website, is the intellectual property of Graination Inc. and is protected by Canadian and international copyright laws.

User-Generated Content: Users who submit content to Graination, such as images, reviews, or comments, retain ownership of their intellectual property. However, by submitting content, users grant Graination a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, modify, reproduce, display, and distribute that content.

Third-Party Intellectual Property: Graination respects the intellectual property rights of others. If you believe that your work has been used on our website in a way that constitutes copyright or trademark infringement, please contact us with a detailed notice of infringement

Protection of Intellectual Property: Graination will take necessary legal action to protect its intellectual property, including pursuing damages for unauthorized use, distribution, or reproduction of its content.

Use of User-Generated Content: While users retain ownership of their submitted content, they grant Graination a license to use it on the website, related promotional materials, or in any other manner deemed appropriate by Graination Inc.


Intellectual Property Policy

The content available on our website, including but not limited to text, images, logos, graphics, and software, is protected by intellectual property rights. You may not reproduce, distribute, or use this content without our prior written consent.

Assumption of Risk: By accessing the Graination website, users acknowledge and assume all associated risks. Graination Inc. is not liable for any harm or damage resulting from the use of this website, its content, or its services.

Accuracy of Information: While Graination strives to provide accurate and up-to-date information, the website may contain errors or omissions. Graination does not guarantee the accuracy, reliability, or completeness of any content or information on the website. Users should exercise their own discretion and judgment when using the website’s content.

Third-Party Links: The website may contain links to third-party websites, products, or services. Graination is not responsible for the content, accuracy, or functionality of these third-party resources. Users access them at their own risk.

Limitation of Liability: Graination Inc., its affiliates, partners, employees, and agents will not be held liable for any direct, indirect, consequential, or incidental damages, including but not limited to loss of profits, data, or business interruption, arising from the use of the website or any content therein.

Indemnification: Users agree to indemnify, defend, and hold harmless Graination Inc., its affiliates, partners, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from their use of the website, violation of these terms, or infringement of any rights.

Limit of Liability for Film Processing, Scanning, and Printing: When submitting film to Graination for processing, scanning, or printing, it constitutes an agreement that any loss or damage caused by Graination, its employees, or agents, even due to negligence or fault, will entitle the customer to a replacement with an equivalent quantity of similar film and processing. Other than such replacement, the acceptance of your film by Graination is without any other liability, and recovery for incidental or consequential damages is excluded. No express or implied warranties are provided. Graination is not responsible for any loss, damage, or delay caused by postal services or carriers.

Declared Value: By submitting photographic materials to Graination, you declare the value of your materials to be no more than their replacement, as stated above.

Liability Policy

At Graination Inc., we value transparency and want our users to fully understand the terms and conditions that govern their interaction with our website and services. This “Liability Policy” outlines key considerations related to your use of our website, the accuracy of information, third-party links, and limitations of liability. We encourage you to carefully read and comprehend the following terms to ensure a positive and secure experience when engaging with Graination’s online platform. Your use of this website signifies your agreement to the terms and conditions outlined below. If you have any questions or concerns, please contact us for clarification.

Changes to Terms and Conditions

We reserve the right to modify or revise these Terms at any time. Please check this page periodically for updates. Your continued use of our website following any changes constitutes acceptance of these revised Terms and Conditions.

For any questions or concerns about our Terms and Conditions, please contact us.

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Victoria day

Graination will be closed on May 20th for Victoria Day! Enjoy the holiday, and we'll see you soon!