Shipping &
Pickup

Effective · July 30, 2026 · Last updated · July 30, 2026

1 · Sending materials to Graination

You choose the carrier and shipping method, and you're responsible for packaging your film, prints or other materials properly — most transit damage we see is a packaging problem rather than a carrier one.

• Use tracking where it's available.
• Consider insurance for valuable or irreplaceable materials, where the carrier offers it.
• The lab turnaround clock begins after we physically receive and check in your order. A carrier status saying "delivered" doesn't itself mean lab check-in has happened.

Shipping carries risks nobody at either end fully controls: carrier delay, customs, heat and cold, water, X-ray and CT exposure, theft and misdelivery. We'll help you work through a problem where we reasonably can, and nothing here removes obligations that can't legally be excluded.

Ship to BSMT-204 Spadina Ave, Toronto, ON M5T 2C2. See Mail-In Film for packing and label details.

2 · Shipping from Graination to you

• We use third-party carriers, and shipping times are estimates that depend on the carrier.
• Carrier delay, loss or damage in transit can be outside our direct control.
• We'll reasonably assist with available carrier claims — the carrier's rules and timelines apply to those claims.
• Nothing here removes obligations that can't legally be excluded.

Additional charges. Additional shipping or correction charges may apply where the address or other information provided is incorrect, or where a parcel is refused, returned or has to be resent. Material additional charges will be disclosed before being charged where required.

3 · Third-party drop-off locations

• Independent drop-off locations are separate businesses that accept Graination orders as a convenience. They're intake and transfer points — all developing, scanning and printing happens at our Toronto lab.
• Turnaround begins when your order is received and checked in at the main lab, so transfer time sits outside the turnaround window.
• Individual business hours and transfer schedules vary by location.
• Please include complete order information and contact details with every drop-off order — incomplete details are the most common cause of avoidable delay.

See all Drop-Off Locations.

4 · Pickup & the 30-day holding period

• Please collect negatives, prints, film, retail orders, slides, artwork and other submitted materials within 30 calendar days of your order being ready for pickup.
• We may send pickup reminders as a courtesy. A reminder isn't a precondition to the holding period, so please keep an eye on your order status and give us contact details that reach you.
• Materials still uncollected after the holding period may be disposed of to the extent permitted by law and may no longer be recoverable. We don't donate or publicly redistribute customer image-bearing materials.
• If you need more time, contact us before the holding period ends — extensions are fine, we just need to confirm them.

Pickup at the lab: Mon–Sun, 10–6, BSMT-204 Spadina Ave, Toronto.

5 · Digital files & download links

• Download links are normally available for 2 weeks unless stated otherwise.
• Please download promptly and keep your own backup — we're a lab, not a permanent archive, backup service or cloud-storage provider.
• Expired links may stop working, and re-upload or recovery isn't always possible.

Link expiry is a customer-access timeline, separate from how long information is retained internally — see the Privacy Policy for retention.

6 · Contact

• Graination Inc.
• BSMT-204 Spadina Ave, Toronto, ON M5T 2C2, Canada
• contact@graination.ca · (647) 426-1277

This page explains shipping and pickup. The full Terms & Conditions cover all orders.