Orders &
Payment

Effective · July 30, 2026 · Last updated · July 30, 2026

1 · Orders, pricing & confirmation

• Prices are listed in Canadian dollars unless stated otherwise.
• Taxes, shipping, discounts and fees are shown at checkout where applicable.
• Before the final purchase action you'll see a review of your order — items and services, quantities, film format and process, scanner and add-on selections, negative handling, booking details, shipping or pickup method, contact and billing information, prices, discounts, taxes, shipping, any additional fees and the total — with a chance to go back and correct anything.
• An order is confirmed when Graination accepts the order and issues an order confirmation. Payment timing and available payment methods are shown at checkout.
• Promotional, member, wholesale or discounted pricing may carry separate terms and may not be combined unless clearly stated.

Placing the order. The Place Order action is how you accept the terms for that transaction. A short notice sits with that button, linking the Terms & Conditions and the applicable Returns & Refunds, Shipping & Pickup and Turnaround policies. There's no separate box to tick on every order — the purchase action itself is the acceptance, and you're free to decline by not completing it.

If we find an error. Where a material pricing, inventory, listing or technical error, or an unavailable service, comes to light before the affected work begins, we'll either contact you to approve a corrected order, or cancel and refund the affected part. We won't increase the price of an order you've already placed without your agreement.

If your order information is wrong or incomplete. We may pause the order and contact you, correct it where that's straightforward, or cancel it where the work can't reasonably be done. If a correction would create a material additional charge, we'll get your agreement before charging it, unless applicable law clearly permits otherwise.

2 · Payment

Payment is processed securely at checkout. Available payment methods and payment timing are shown at checkout, and the checkout interface reflects what's actually available for your order.

If a chargeback is filed for a completed service or delivered product, we may provide order records, communication history, service records and pickup or download records to the payment provider. See Returns & Refunds.

3 · Turnaround

Next-day by midnight is our standard turnaround under normal operating conditions. Next-day means ready by midnight the next day — not guaranteed before our 6 PM close, and not a strict 24-hour clock. Turnaround begins when your film or order is checked in at the main lab. Full detail on Turnaround & Policy.

4 · Accounts, security & order messages

• Please keep your account, order, billing, shipping and contact information accurate, and your login secure.
• We use email, SMS, website notices, account messages, order notes and phone calls to administer your order.
• Transactional messages include order confirmations, payment issues, pickup notices, download links, shipping and booking updates, account and security messages, membership administration, service clarifications and order support. These are sent because you have an order or account with us, not as marketing.
• Please contact us if you think an order is delayed, missing, incorrect or not received — and give us contact details that reach you, since that's how order updates find you.

5 · Marketing communications

Marketing — newsletters, promotions, sales, product campaigns and event announcements — is a separate stream. We send it only where permitted by applicable law and subject to consent and unsubscribe rights, and every marketing message identifies Graination and includes a straightforward way to unsubscribe.

Marketing consent is never bundled into placing an order, accepting terms or creating an account, is never pre-checked, and is never required to buy anything. You don't need to close your account to stop marketing.

Unsubscribing from marketing doesn't stop the non-promotional messages needed to administer an existing order, account, booking or membership — you'll still get your download link and pickup notice.

6 · Product information & website accuracy

• We work to keep product and service descriptions accurate, but errors happen. Product packaging, label design, batch appearance or colour may vary from photographs unless a specific characteristic is stated as part of the product description.
• Inventory changes, and we may correct errors, update prices, remove listings or change services going forward. Where an error affects an order you've already placed, section 1 applies — we contact you or cancel and refund, rather than quietly changing the deal.

7 · Contact

• Graination Inc.
• BSMT-204 Spadina Ave, Toronto, ON M5T 2C2, Canada
• contact@graination.ca · (647) 426-1277

This page explains orders and payment. The full Terms & Conditions cover all orders.