Expected Stock Availability: The Rollei 35AF camera is expected to be in stock by mid-October. However, please note that this date is an estimate and is not guaranteed. While we will make every effort to meet this timeline, delays may occur due to unforeseen circumstances such as production issues, shipping delays, or supply chain disruptions. Graination is not responsible for any delays in the availability of the product.
Notification of Delays: In the event of any significant delays beyond the expected mid-October timeframe, customers will be notified via email as soon as possible. We will provide updates regarding the new estimated arrival time and any actions customers may need to take.
Balance Payment: The remaining balance of $1,050 CAD plus applicable taxes is due at the time of pickup or before shipping the camera to you. Customers will be contacted to arrange payment when the camera is ready for pickup or dispatch.
Cancellation of Pre-Order: If a customer decides to cancel their pre-order, the $50 deposit will not be refunded.
Changes in Product Availability: While we do our best to fulfill all pre-orders, there may be circumstances where we cannot guarantee the availability of the Rollei 35AF camera. In the unlikely event that we are unable to provide the camera, customers will be offered a full refund of their deposit or an option to transfer the deposit to another product or service.
Damage or Defects: Upon receiving the Rollei 35AF camera, please inspect it for any damage or defects. Any issues should be reported to Graination within 7 days of receipt. Graination is not responsible for damage caused by improper handling or use after the camera has been delivered.
Shipping Responsibility: Graination will ensure that the Rollei 35AF camera is securely packaged and shipped using reputable carriers. However, Graination is not responsible for any loss, damage, or delay caused during the shipping process. Customers are encouraged to track their orders and report any issues to the carrier.
Warranty and Repairs: The Rollei 35AF camera comes with a standard manufacturer’s warranty. For any warranty claims, repairs, or servicing, please refer to the manufacturer’s warranty terms and contact their support team directly. Graination is not responsible for handling warranty claims but will assist customers in connecting with the manufacturer if needed.
Privacy and Data Security: Graination is committed to protecting your personal information. We will use your details only for the purposes of processing your pre-order and will not share your information with third parties, except as required by law or necessary to fulfill your order.
Policy Changes: Graination reserves the right to modify these terms and limitations of responsibility at any time. Any changes will be communicated to pre-order customers via email and will be effective immediately upon posting on our website.